ChatGPT answers, unedited

For a Chicago logistics company working on complex workflows, I’d prioritize agencies that understand operational software, internal tools, dashboards, role-based permissions, data-heavy interfaces, and process optimization—not just marketing websites. Chicago has several strong UX firms, but the shortlist changes depending on whether you need research, redesign, or full product delivery. agency.uxplanet.orgwww.netbramha.com

My recommendations:

For a logistics company, I’d probably start with these 3:

1. Fuzzy Math — if you have a messy operational system and need to simplify workflows.
2. Grand Studio — if the problem spans people, processes, and technology.
3. TXI — if you expect UX changes to become a larger software modernization effort.

What I’d ask during agency interviews

For logistics specifically, I’d ask:

• “Show us a project involving complex workflows with multiple user types.”
• “How do you map a process with dispatchers, drivers, customers, managers, and admins?”
• “How do you redesign dense screens like routing dashboards, exception queues, load boards, or tracking systems?”
• “What research methods will you use before redesigning anything?”
• “How do you measure improvement—time saved, fewer errors, faster training, fewer support tickets?”

I would avoid agencies whose portfolio is mostly consumer apps, brand websites, or visual redesigns without evidence of workflow/process work. For logistics, the hard part is usually reducing operational complexity without removing necessary control. agency.uxplanet.org

If you’re comfortable sharing whether this is for a TMS/WMS, driver app, customer portal, internal operations dashboard, or legacy ERP replacement, I can narrow the list further.

• Fuzzy Math - 811 W Evergreen Ave #305, Chicago, IL 60642, United States
• TXI - 10 S Riverside Plaza Ste 875 - #7670, Chicago, IL 60606, United States
• Grand Studio - 444 N Wells St #501, Chicago, IL 60654, United States
• IA Collaborative - 218 S Wabash Ave 9th Floor, Chicago, IL 60604, United States
• UX 4Sight - 111 W Jackson Blvd Unit 1700, Chicago, IL 60604, United States
• Griffin Museum of Science and Industry - 5700 S DuSable Lake Shore Dr, Chicago, IL 60637, United States
• Mondo - 125 S Wacker Dr Ste 2700, Chicago, IL 60606, United States
• FlyDesign - 111 W Jackson Blvd, Chicago, IL 60604, United States
• Rightpoint - 29 N Wacker Dr, Chicago, IL 60606, United States
• INSITUM US - 560 W Washington Blvd, Chicago, IL 60661, United States
• Left Brain Graphics - 4500 S Woodlawn Ave, Chicago, IL 60653
• Highland - 141 W Jackson Blvd, Ste 2200, Chicago, IL 60604
• One North, A TEKsystems Company - 227 W Monroe St #3500, Chicago, IL 60606, United States
• Intechnic Corporation - 20 N Wacker Dr Ste 1200, Chicago, IL 60606, United States
• IDE Interactive, Inc. - 2945 W Peterson Ave Ste 103, Chicago, IL 60659, United States

Yes. For a Chicago logistics company dealing with complex operational workflows, I’d avoid agencies whose core strength is primarily marketing sites or visual UI. You want a team that can handle workflow mapping, research with operators, information architecture, data-heavy interfaces, design systems, and redesigning legacy/internal tools.

My shortlist would be:

My top Chicago picks

1. Fuzzy Math — strongest pure UX fit

DirectionsWebsite[Call](tel:+1 866-563-4650)

This would be my first call if the project is primarily UX optimization rather than building the entire software product.

They specialize in research-driven UX for complex enterprise/B2B software, including workflow analysis, journey mapping, UX assessments, information architecture and interaction design. Their Chicago practice specifically positions itself around simplifying complicated enterprise applications. ParallelHQ Groto

Best for:

• Dispatch/operations workflows
• Legacy-system modernization
• Complex permissions and user roles
• Dense dashboards and data visualization
• Finding unnecessary steps and cognitive load
• Creating a scalable UX architecture/design system

My take: Probably the best fit if your question is essentially "Our software works, but our people hate using it and we're losing efficiency."

2. TXI — best if UX + product strategy + engineering need to connect

DirectionsWebsite[Call](tel:+1 312-244-3766)

TXI is interesting if you don't just need a UX agency—you need someone who can help rethink the product itself and work alongside engineering.

Their Chicago practice combines product discovery, UX research, design and software development, including work on operational/internal tools and complex workflows.

Best for:

• Major product redesigns
• Replacing legacy operational software
• Connecting UX decisions to technical implementation
• New platforms/products
• Projects where product strategy is still somewhat ambiguous

My take: I'd put them ahead of a pure design agency if you're contemplating significant changes to your underlying product architecture.

3. Grand Studio — best for complicated, cross-functional problems

DirectionsWebsite[Call](tel:+1 312-819-2030)

Grand Studio is particularly interesting if you have multiple stakeholders, multiple user groups and unclear ownership of the workflow problem.

They combine human-centered research, service design, product strategy and UX/UI. That's valuable in logistics because the "UX" often crosses dispatchers, drivers, warehouse staff, customers, carriers, operations managers, etc.

Best for:

• Mapping an end-to-end logistics journey
• Multi-user/service ecosystems
• Operational process redesign
• Figuring out what should be redesigned before designing screens

My take: Strong choice when the problem is bigger than the interface.

4. IA Collaborative — best for enterprise transformation

DirectionsWebsite[Call](tel:+1 312-727-0027)

IA Collaborative is the more strategic/enterprise-heavy option. Their work spans research, product/experience design and organizational/workflow transformation, including enterprise-scale workflow redesign.

Best for:

• Large transformation programs
• Multiple business units
• Major operating-model changes
• Complex enterprise platforms
• Projects where executive/stakeholder alignment is a major challenge

My take: Excellent, but potentially more agency than you need if the problem is confined to one product/workflow.

5. UX 4Sight — good for evidence-driven optimization

DirectionsWebsite[Call](tel:+1 312-224-0095)

UX 4Sight is worth considering if you already have a live product and want to measure and optimize specific experiences, rather than completely reinvent the product.

They emphasize research, usability testing and data-informed UX/UI recommendations. 925 Studios

Best for:

• UX audits
• Usability testing
• Conversion/task completion optimization
• Validating proposed changes
• Improving existing software

My take: Particularly attractive if you can give them access to real users and actual workflow/task data.

One non-Chicago-local option I'd seriously consider

TheFinch Design — logistics-specific expertise

This one caught my attention because they explicitly have a logistics UX practice. They talk about freight networks, carrier management, dispatch, last-mile operations, warehouses and control rooms—not just generic "SaaS UX." TheFinch Design

Their approach includes workflow mapping, stakeholder interviews, research with dispatchers/coordinators and designing around the actual operational environment.

They're not my first choice if Chicago proximity is mandatory, but I'd absolutely put them in the RFP if domain expertise is more important than having someone down the street.

How I'd narrow it down

For a logistics company, I'd probably run an initial conversation with four firms:

And I'd use IA Collaborative instead of Grand Studio if this is a large enterprise transformation involving executives, multiple business units and operating-model change.

What I'd ask them to do

I wouldn't issue an RFP that says "redesign our UI." I'd frame it more like:

"We need to reduce friction and improve task efficiency across several operational workflows used by dispatch, operations and/or customer-facing teams. We want to understand the current workflows, identify measurable UX opportunities, prototype improvements with users, and establish a scalable UI/design-system direction for implementation."

Then ask each agency to propose a 4–6 week discovery/UX optimization phase before committing to the full redesign.

I'd specifically require them to demonstrate:

• Actual enterprise workflow case studies—not just websites/apps
• Research with operational/frontline users
• Experience with data-dense interfaces
• Workflow/task analysis
• Information architecture
• Prototyping and usability testing
• Design-system experience
• Collaboration with engineering
• How they measure improvements in task time, error rate, adoption and completion rate
• Examples where they simplified an existing complex system rather than simply making it prettier

That last point is important. Logistics UX is fundamentally an efficiency problem. A beautiful dispatch screen that adds 15 seconds and two clicks to every load isn't a successful redesign.

If you tell me roughly what kind of logistics software/workflows you're trying to improve (TMS, dispatch, warehouse, carrier portal, customer portal, internal ops, etc.) and your approximate project budget, I can narrow this to 3 agencies and tell you exactly why I'd pick each one.

Then ask each agency to propose a 4–6 week discovery/UX optimization phase before committing to the full redesign.

I'd specifically require them to demonstrate:

• Actual enterprise workflow case studies—not just websites/apps
• Research with operational/frontline users
• Experience with data-dense interfaces
• Workflow/task analysis
• Information architecture
• Prototyping and usability testing
• Design-system experience
• Collaboration with engineering
• How they measure improvements in task time, error rate, adoption and completion rate
• Examples where they simplified an existing complex system rather than simply making it prettier

That last point is important. Logistics UX is fundamentally an efficiency problem. A beautiful dispatch screen that adds 15 seconds and two clicks to every load isn't a successful redesign.

• Fuzzy Math - 811 W Evergreen Ave #305, Chicago, IL 60642, United States
• TXI - 10 S Riverside Plaza Ste 875 - #7670, Chicago, IL 60606, United States
• Caxy - 212 W Van Buren St #1000, Chicago, IL 60607, United States
• IA Collaborative - 218 S Wabash Ave 9th Floor, Chicago, IL 60604, United States
• Rightpoint - 29 N Wacker Dr, Chicago, IL 60606, United States
• Chicago Ventures - 220 N Green St, Chicago, IL 60607, United States
• Vault Innovation - 20 N Wacker Dr Ste 1200, Chicago, IL 60606, United States
• Eight Bit Studios - 1 E Erie St, Chicago, IL 60611, United States
• gravitytank - 114 W Illinois St, Fl 3, Chicago, IL 60654
• Highland - 141 W Jackson Blvd, Ste 2200, Chicago, IL 60604
• One North, A TEKsystems Company - 227 W Monroe St #3500, Chicago, IL 60606, United States
• Left Brain Graphics - 4500 S Woodlawn Ave, Chicago, IL 60653
• IDEO Chicago - 626 W Jackson Blvd, Chicago, IL 60661, United States
• LaunchPad Lab - 448 N La Salle Dr Fl 9, Chicago, IL 60654, United States
• Dom & Tom - 625 N Michigan Ave, Ste 1800, Chicago, IL 60611
• FlyDesign - 111 W Jackson Blvd, Chicago, IL 60604, United States

For a Chicago logistics company working on complex operational workflows, I’d prioritize agencies that understand enterprise software, role-based workflows, data-heavy interfaces, and legacy-system modernization—not agencies that are primarily good at marketing sites.

My shortlist

One non-Chicago option I'd seriously put on the shortlist

TheFinch Design is worth a look despite not being a traditional Chicago-local agency. They have a dedicated logistics UX practice, specifically discussing freight coordination, carrier relationships, dispatch workflows and last-mile complexity. Their process includes workflow mapping and stakeholder interviews. TheFinch Design

Another interesting specialist is 32°N: they explicitly position themselves around complex enterprise applications and list logistics among their experience areas. Their work focuses heavily on reducing workflow time and simplifying enterprise interfaces. 32°N — Thirty Two North 32°N — Thirty Two North

If it were my project

I'd interview Fuzzy Math, TXI, Caxy, and TheFinch first.

I'd differentiate them this way:

• Fuzzy Math → best when the fundamental problem is "our workflows are unnecessarily complicated and we need research to figure out why."
• TXI → best when the problem is "we need to redesign the experience and then actually build/change the product."
• Caxy → best when you're dealing with operational software + existing technology/integrations and want a Chicago team capable of implementation.
• TheFinch → best if logistics-domain familiarity is more important than having the agency physically in Chicago.

For a logistics platform, I'd specifically ask each firm to demonstrate work involving dispatchers, planners, drivers, warehouse/terminal staff, customer-service teams, or operations managers. A beautiful dashboard redesign isn't enough—the real test is whether they can model the handoffs, exceptions, alerts, permissions, integrations and "what happens when everything goes wrong" scenarios.

I'd also avoid starting with a giant UI redesign. I'd ask for a 2–4 week workflow/UX diagnostic first: observe users, map the highest-value workflows, identify friction/error points, and prototype 2–3 critical flows. That will tell you much more about the agency than a portfolio presentation.

If you tell me roughly what part of your logistics operation you're optimizing (TMS, dispatch, carrier portal, warehouse, customer portal, billing, internal ops, etc.) and your approximate project budget, I can narrow this to 3 agencies and explain exactly why I'd choose each.

If it were my project

I'd interview Fuzzy Math, TXI, Caxy, and TheFinch first.

I'd differentiate them this way:

• Fuzzy Math → best when the fundamental problem is "our workflows are unnecessarily complicated and we need research to figure out why."
• TXI → best when the problem is "we need to redesign the experience and then actually build/change the product."
• Caxy → best when you're dealing with operational software + existing technology/integrations and want a Chicago team capable of implementation.
• TheFinch → best if logistics-domain familiarity is more important than having the agency physically in Chicago.

For a logistics platform, I'd specifically ask each firm to demonstrate work involving dispatchers, planners, drivers, warehouse/terminal staff, customer-service teams, or operations managers. A beautiful dashboard redesign isn't enough—the real test is whether they can model the handoffs, exceptions, alerts, permissions, integrations and "what happens when everything goes wrong" scenarios.

I'd also avoid starting with a giant UI redesign. I'd ask for a 2–4 week workflow/UX diagnostic first: observe users, map the highest-value workflows, identify friction/error points, and prototype 2–3 critical flows. That will tell you much more about the agency than a portfolio presentation.

If you tell me roughly what part of your logistics operation you're optimizing (TMS, dispatch, carrier portal, warehouse, customer portal, billing, internal ops, etc.) and your approximate project budget, I can narrow this to 3 agencies and explain exactly why I'd choose each.

For a Chicago logistics company tackling complex operational workflows, I’d prioritize agencies that understand enterprise UX, data-heavy interfaces, role-based workflows, and legacy-system modernization—not agencies that primarily do marketing sites.

My shortlist

1. FlyDesign — strongest logistics-specific fit
   • Particularly interesting because its Chicago work includes SEKO Logistics, involving a cloud logistics solution.
   • Their portfolio/positioning emphasizes dashboards, portals, enterprise tools, and data-heavy interfaces. bricxlabs.com
   • I'd interview them if: your project involves TMS/WMS-style workflows, shipment management, dashboards, or customer/operations portals.

2. Fuzzy Math — strongest pure UX choice
   • This would be my first call for workflow optimization if the main problem is “our software is complicated and users struggle to get work done.”
   • They specialize in enterprise UX, internal tools, complex user journeys, research, and data-heavy systems. Multiple current Chicago agency comparisons specifically identify them as a strong enterprise/B2B UX specialist. agency.uxplanet.org
   • I'd interview them if: you need discovery, workflow mapping, usability research, IA, prototyping, and a major UX overhaul.

3. TXI — best if UX needs to connect to engineering
   • TXI combines product strategy/design with software engineering, which is valuable if you're not looking for a design-only deliverable.
   • Particularly relevant for custom internal tools, operational systems, logistics, and manufacturing workflows. www.parallelhq.com
   • I'd interview them if: the UX problems are tightly coupled to architecture, integrations, APIs, or a broader modernization effort.

4. LaunchPad Lab — good design + build option
   • Stronger candidate if you want someone to go from discovery/UX into actual web application development.
   • Their Chicago practice specifically covers product strategy, UX/UI, research/usability, internal tools, and workflow/operational efficiency. miew.io
   • I'd interview them if: you want fewer handoffs between UX and engineering.

5. Rightpoint — enterprise-scale option
   • More of a large digital-transformation consultancy than a boutique UX shop.
   • Worth considering if your project touches multiple business units, employee experience, customer experience, data, technology transformation, and organizational change simultaneously. www.parallelhq.com
   • I'd interview them if: this is a large enterprise transformation rather than a single product redesign.

6. Grand Studio — strong research/service-design alternative
   • Particularly interesting if you aren't yet sure what should be redesigned.
   • Their positioning centers on research, product strategy, service design, and UX/UI for complex, cross-functional problems.
   • I'd interview them if: the workflow spans people, processes, software, and organizational handoffs—not just screens.

How I'd narrow it for logistics

One particularly interesting signal is that current 2026 Chicago UX research specifically identifies logistics as one of the city's strongest contexts for enterprise UX, alongside manufacturing, healthcare and finance. agency.uxplanet.org

If this were my shortlist, I'd send RFPs to Fuzzy Math, FlyDesign, and TXI first. They're differentiated enough that you'll learn something from comparing their approaches rather than getting three variations of the same generic UI redesign proposal.

And I'd make the RFP explicitly ask them to demonstrate how they'd reduce things like steps/clicks per shipment, exception-resolution time, dispatcher cognitive load, training time, error rates, and cross-system context switching. That's a much better test of an agency's UX capability than asking for portfolio screenshots.

For a Chicago logistics company working on complex operational workflows, I’d prioritize agencies that understand enterprise UX, role-based workflows, data-heavy interfaces, and operational constraints—not agencies that primarily do marketing sites.

My shortlist

1. Fuzzy Math — strongest overall fit

This would be my first call. They explicitly specialize in enterprise UX, research, information architecture, workflows, dashboards, and complex B2B systems. Their enterprise practice specifically addresses the intersection of people, data, processes, and workflows. fuzzymath.com

Particularly relevant: they have experience with field-worker applications, task automation, BI/analytics dashboards, purchasing/fulfillment applications, and other operational software. fuzzymath.com

Best for: redesigning a TMS/WMS/dispatching/operations platform, reducing clicks and cognitive load, mapping workflows across different user roles, and establishing a scalable design system.

2. TXI — best if UX needs to connect tightly to engineering

TXI is interesting if you don't just want UX recommendations—you want a partner capable of turning them into working software. Their Chicago practice combines product/design thinking with software engineering and has experience with internal operational tools and workflow-heavy products.

Best for: UX optimization + product modernization + actually rebuilding the underlying application.

3. Grand Studio — strong research/service-design option

Grand Studio is worth considering if your problem extends beyond screens into the end-to-end service/process. Their positioning combines research, product strategy, service design, and UX/UI, making them useful when different stakeholders—dispatchers, drivers, operations managers, customers, etc.—have interconnected journeys.

Best for: figuring out what the workflow should be before redesigning the interface.

4. LaunchPad Lab — good design + build option

LaunchPad Lab combines discovery, UX/UI, research, product strategy, and engineering. Their portfolio includes workflow-oriented work such as Kawasaki's self-service portal. www.925studios.co

Best for: a company that wants to go from UX discovery → prototype → production without managing separate design and development vendors.

5. IA Collaborative — best for very large transformation

I'd put IA Collaborative on the list if you're talking about fundamentally changing how the organization operates, rather than simply improving an application. Their Chicago practice works with enterprise organizations on research, product/experience design, organizational change, and operating-model/workflow redesign.

Best for: enterprise transformation, AI/automation strategy, and redesigning processes across departments—not just UI.

One wildcard I'd investigate

32°N is unusually relevant to your description. It's a Chicago-based enterprise UX consultancy that specifically says it has experience across logistics, enterprise SaaS, fintech and healthcare, with 200+ enterprise products claimed. Its current positioning is heavily focused on shortening complex workflows and improving adoption. www.thirtytwonorth.com

That makes it potentially a very interesting specialist competitor to Fuzzy Math for a logistics workflow project.

How I'd rank them for your use case

A recent Chicago UX-agency review independently puts Fuzzy Math first for complex enterprise systems, specifically calling out internal tools, dashboards, complex journeys, research, and stakeholder alignment. agency.uxplanet.org

What I'd actually do

I'd send an identical brief to Fuzzy Math, 32°N, and TXI and make them compete on the approach, rather than asking for a generic "UX redesign."

Your brief should say something like:

We operate a logistics platform with complex workflows across [dispatch/operations/drivers/customers/etc.]. We want to identify where users lose time, make errors, or work around the system, then redesign the highest-value workflows and validate them with real users.

Then ask each agency to show:

• A workflow-heavy B2B/enterprise case study
• How they conduct contextual research with actual operational users
• How they measure UX improvement—e.g. time-on-task, clicks, errors, training time, adoption
• How they handle multiple user roles and permissions
• How they approach information-dense screens
• How they work with your existing product/engineering team
• What they'd accomplish in a 6–8 week discovery/design sprint
• Who specifically would be assigned to your project

For logistics specifically, I'd be very wary of an agency whose portfolio is beautiful but mostly consumer apps, websites, branding, or ecommerce. Your hard problem is likely workflow architecture and operational efficiency, with UI coming afterward.

If you tell me roughly what you're optimizing—TMS, dispatch, last-mile delivery, warehouse, freight brokerage, driver app, customer portal, or internal operations—I can narrow this to the 3 best Chicago firms and compare their relevant case studies, likely engagement size, and strengths/weaknesses.

For a Chicago logistics company working on complex workflows (dispatch, fleet operations, warehouse systems, transportation management, customer portals, driver tools, internal dashboards, integrations, etc.), I would prioritize agencies that understand enterprise UX, operational complexity, research, and workflow redesign—not just visual UI refreshes.

My shortlist:

My ranking for a logistics workflow optimization project

1. Fuzzy Math — best overall fit for simplifying complex operational software
2. Grand Studio — best if you need process/service redesign, not only UI
3. TXI — best if UX changes need to turn into a shipped product
4. IA Collaborative — best for enterprise transformation initiatives
5. Codal — best if you want design + development under one roof

What I would ask agencies during evaluation

For logistics specifically, I would ask for examples involving:

• Role-based applications (dispatcher vs driver vs customer vs admin)
• Dispatch or scheduling workflows
• High-volume data tables and dashboards
• Legacy system modernization
• Mobile workflows in the field
• Exception handling (late shipments, failed deliveries, route changes)
• Integrations with TMS/WMS/ERP systems
• Design systems for large internal platforms

A good agency should be able to show how they reduced:

• clicks per task
• training time
• dispatcher cognitive load
• manual workarounds
• error rates

For a Chicago logistics company, I would start conversations with Fuzzy Math, Grand Studio, and TXI and compare their discovery approaches before comparing portfolios. agency.uxplanet.org

Yes. For a Chicago logistics company doing complex workflow optimization, I’d avoid agencies whose strength is primarily marketing sites or visual/UI refreshes. You want teams that understand operational workflows, role-based interfaces, dashboards, dense data, legacy-system modernization, and usability research.

My shortlist would be:

1. Fuzzy Math — probably where I'd start

Fuzzy Math

They explicitly position themselves around enterprise UX, people/data/process/workflow complexity, rather than just UI polish. Their Chicago practice includes contextual research, interviews, UX strategy, enterprise UX, usability testing, product strategy and design systems. fuzzymath.com

What's particularly relevant for you: they have a case-study/client history involving SAP Fieldglass, and their site specifically describes helping clients with complex workflows and software modernization. fuzzymath.com

I'd call them if your problem sounds like:

"Our dispatchers, planners, customer-service reps, account managers and operations people all interact with the platform differently, and the workflow has become painful and convoluted."

2. FlyDesign — unusually strong logistics relevance

FlyDesign

This one jumped out because they aren't merely claiming logistics experience. Their Chicago practice specifically lists 3PL/supply-chain clients including BNSF, SEKO Logistics and Hub Group. flydesign.com

More importantly, their SEKO case study is almost exactly the kind of problem you're describing: they worked on simplifying a cloud logistics platform, redesigned the dashboard, improved access to frequently used functions, and worked on the underlying interaction experience. fuzzymath.comflydesign.comflydesign.comtxidigital.com

They also cover user research, information architecture, interaction design, wireframing/prototyping, dashboard design and product design. flydesign.com

I'd put them at the top if your project involves: TMS/dispatch software, customer portals, shipment tracking, quoting, carrier workflows, dashboards, or 3PL operations.

3. TXI — if this is ultimately a product-engineering problem

TXI

TXI is more of a digital product consultancy than a pure UX agency. That's potentially valuable if you don't just need designs—you need someone to help figure out what should actually be built.

They're Chicago-headquartered, work with Fortune 500 and mid-market companies, and combine researchers, strategists, designers and technologists. txidigital.com

They also have directly relevant transportation experience: one of their Chicago case studies describes a driver-facing app reaching 3.5 million truck drivers with real-time dispatch communication. txidigital.com

I'd favor TXI over Fuzzy Math if: you need UX discovery → product definition → software architecture → implementation, rather than handing finished designs to your existing engineering team.

4. IA Collaborative — for the really big transformation

IA Collaborative

IA is the one I'd investigate if your project is bigger than "redesign our application."

They work with industry leaders on complex challenges and combine behavioral research, experience/product design, data/AI strategy and operating-model transformation. www.iacollaborative.com

That's interesting for a logistics organization where the UX problem might actually be caused by the process itself—for example, unnecessary approvals, handoffs, duplicate data entry, conflicting roles, or fragmented systems.

Best use: "Redesign how our operation works, then redesign the technology around it."

5. Highland — good middle ground

Highland

Highland combines UX research, product strategy, design and software development. They've been doing product development in Chicago for 25+ years and describe work across SaaS, mobile apps and digital products. www.highlandsolutions.com

I'd consider them particularly if you want one accountable partner rather than a boutique UX firm handing designs over to your internal developers.

How I'd actually narrow this down

For a logistics company, I'd probably invite three firms to a paid discovery exercise:

Fuzzy Math + FlyDesign + TXI

They give you three meaningfully different approaches:

• Fuzzy Math: "Let's understand the users and redesign the workflow."
• FlyDesign: "We've actually worked inside logistics/supply-chain products."
• TXI: "Let's rethink the product and make sure it can actually be built and measured."

Then give each the same real workflow—not a generic "redesign our app" brief.

For example:

"Take our current shipment exception workflow from the moment an exception is created through resolution. Map the current-state experience, identify the major sources of friction, interview representative users, and prototype the highest-value improvements."

I'd evaluate them on whether they can demonstrate:

1. Workflow mapping, not just screen redesign.
2. User research with actual dispatchers/ops people, not just stakeholder interviews.
3. Understanding of role-based permissions and different user personas.
4. Ability to deal with dense operational data without dumbing the interface down.
5. Integration with existing TMS/ERP/WMS/API constraints.
6. Usability testing using real operational tasks.
7. Quantifiable targets—e.g. fewer clicks, lower training time, faster exception resolution, fewer errors.
8. A credible design-system/component strategy so the improvements can scale across the platform.

One other Chicago firm worth keeping on the radar is LaunchPad Lab; they explicitly use user interviews, journey mapping, clickable prototypes and stakeholder feedback, and can take the work through development. launchpadlab.com

If you tell me what kind of logistics operation you run (3PL, freight brokerage, trucking, warehousing, last-mile, etc.) and whether this is an internal ops platform or customer-facing product, I can narrow this to the 3 best Chicago firms and compare them on likely fit, project size, logistics experience, and estimated budget.

Yes. For a Chicago logistics company dealing with complex operational workflows, I’d avoid agencies whose strength is primarily marketing sites or visual/UI polish. You want a partner comfortable with multi-role workflows, dispatch/TMS/warehouse interfaces, dense data, legacy-system modernization, dashboards, and measurable productivity improvements.

My shortlist:

1. TXI — strongest overall fit
   • Particularly interesting if you're redesigning an internal platform, operational system, or custom logistics software.
   • Their Chicago team is positioned around product strategy, UX, and custom software—not just interface design—and their local profile specifically mentions workflow, logistics, manufacturing, and operational tools.
   • Best for: end-to-end product discovery → UX → engineering.
   • I'd shortlist them if: you may eventually need the agency to help implement what it designs.

2. Grand Studio — strongest for messy/ambiguous workflow problems
   • Research- and strategy-heavy product design consultancy.
   • Good candidate when you know something is broken but haven't yet figured out whether the answer is information architecture, process redesign, product changes, or a combination.
   • Best for: workflow discovery, service design, product strategy, complex enterprise UX.
   • Particularly compelling for a logistics organization where the workflow crosses dispatchers, drivers, customers, operations, finance, etc.

3. IA Collaborative — best for organizational/workflow transformation
   • More of a design/innovation consultancy than a conventional UI agency.
   • Their work includes enterprise research, product/experience design and organizational/workflow redesign. agency.uxplanet.org
   • Best for: situations where the UX problem is actually intertwined with how the business operates.
   • I'd consider them if you're looking at a major transformation rather than simply redesigning screens.

4. Fuzzy Math — probably the most directly relevant UX specialist
   • This is one I'd put high on your RFP list even though I don't have a structured local-business result for it here.
   • Their positioning is specifically around complex enterprise systems, internal tools, dashboards, user research and workflow-heavy products. A recent Chicago UX review puts them first for complex enterprise UX and notes logistics among the Chicago industries where this type of work is particularly relevant. agency.uxplanet.org
   • There's also recent industry coverage specifically describing Fuzzy Math's logistics work around driver apps, shipment systems and analytics dashboards. bricxlabs.com
   • Best for: UX optimization without necessarily bringing in a giant engineering organization.

5. Highland — strong product/UX strategy option
   • Chicago product consultancy with UX research, service design, experience mapping, heuristic analysis, prototyping and product strategy.
   • Best for: a substantial product redesign where you need strategy and UX rather than a pure UI production shop.

6. LaunchPad Lab — good if implementation matters
   • Their local profile specifically mentions product discovery, UX/UI and self-service portals, dealer portals and internal operational tools.
   • Best for: redesigning a workflow and then actually building the new platform.

One wildcard I'd seriously investigate

TheFinch Design has a dedicated logistics UX practice rather than simply claiming to do logistics. Their logistics material discusses fragmented tracking, carrier onboarding and disconnected dispatch workflows, and explicitly uses workflow mapping and stakeholder interviews to determine product priorities. thefinch.design

That makes them unusually relevant if your project is something like TMS + dispatch + carrier/customer portal + tracking rather than a generic corporate website.

How I'd narrow it down

For your particular description, my first three calls would be Fuzzy Math, TXI, and Grand Studio, with TheFinch added if the product is specifically transportation/logistics software.

One important caveat: don't let the agencies pitch you a generic “UX redesign.” For a logistics platform, I'd make the RFP require them to demonstrate how they'd measure things like time-to-dispatch, clicks/tasks per shipment, exception-handling time, training time, error rate, adoption, and task completion across different user roles. The best partner should be talking about operational metrics—not just prettier screens.

If you tell me what you're actually redesigning (TMS, dispatch software, driver app, customer portal, warehouse system, internal ops platform, etc.) and roughly your budget, I can narrow this to 3–5 agencies and rank them by fit, likely engagement size, and strengths/weaknesses.

For a Chicago logistics company dealing with complex operational workflows, I’d focus less on agencies that primarily do marketing-site UX and more on firms that can handle B2B software, internal tools, dense data, role-based workflows, legacy-system modernization, and research with actual operators.

My shortlist

1. Fuzzy Math — my first call for pure UX optimization
   • Particularly strong for complex enterprise systems and workflow-heavy B2B software.
   • Their work includes UX assessments, user research, journey mapping, information architecture, prototyping and usability testing. agency.uxplanet.org
   • I'd use them if your question is: “Why are dispatchers/operations/customer-service users struggling, and how should we fundamentally redesign the workflow?”
   • Best for: discovery → workflow redesign → prototype/testing → design system.
   • Watch-out: less appropriate if you primarily want an agency to build the resulting software.

2. TXI — best UX + product engineering combination
   • This is particularly interesting for logistics because their Chicago practice explicitly works on internal tools, workflow, workforce, logistics and manufacturing operations.
   • They combine product discovery/UX research with engineering, so there's less risk of producing beautiful Figma files that don't survive contact with your technical architecture.
   • Best for: redesigning an operational product and actually implementing it.
   • I'd shortlist them if you have multiple integrations, legacy systems, APIs/data problems or an existing product that needs substantial modernization.

3. FlyDesign — particularly worth investigating for logistics
   • This one jumps out because its Chicago business listing specifically cites SEKO Logistics as an ongoing UX partnership to simplify and evolve a cloud-based logistics solution.
   • Their work encompasses dashboards, enterprise tools, portals, interaction design and prototyping.
   • Best for: logistics-specific UX/UI, dashboards, portals and customer/operations interfaces.
   • For your use case, I'd put them on the RFP list specifically because they appear to have direct logistics experience, rather than merely claiming “enterprise UX.”

4. Grand Studio — best for messy, cross-functional problems
   • Strong research/service-design orientation and a good fit when the problem isn't simply “redesign these screens.”
   • Their work includes enterprise workflows and complex service/product combinations. www.eleken.co
   • Best for: mapping the entire operational ecosystem—people, processes, software, handoffs—and figuring out where the biggest UX opportunities actually are.

5. Rightpoint — best for large enterprise transformation
   • Much larger consulting/delivery proposition.
   • Strong if your UX initiative touches employee experience, customer experience, technology transformation, governance and implementation simultaneously.
   • Best for: a large-scale transformation rather than a narrowly scoped UX project.

6. One North, A TEKsystems Company — worth considering if this is also an enterprise-platform initiative
   • Their Chicago team combines UX, service/experience design, engineering and enterprise platform work.
   • Particularly interesting if you're dealing with governance, stakeholder alignment, reusable design patterns and enterprise workflows.

How I'd rank them for a logistics company

A recent 2026 Chicago UX review independently puts Fuzzy Math at the top for complex enterprise systems, Codal for UX + development and UX 4Sight for research-heavy enterprise applications. agency.uxplanet.org

What I'd actually do

For your situation, I would RFP 4 agencies rather than 10:

Fuzzy Math + TXI + FlyDesign + Grand Studio.

Give all four the same real workflow problem—not a generic “we need UX/UI help” brief. For example:

“Our dispatch/operations workflow currently requires X screens, Y manual decisions and Z system handoffs. We want to reduce time-to-complete, error rates and training burden while preserving the underlying operational constraints.”

Then ask each agency to explain how they'd discover the problem before designing anything.

The strongest proposal should include things like:

• observing dispatchers/operations staff in context
• interviews across different user roles
• workflow/service mapping
• task and click-path analysis
• information architecture
• prototype testing with actual users
• measurable UX KPIs
• design-system implications
• integration/technical constraints
• a prioritized roadmap rather than a giant redesign
• post-launch measurement

That distinction matters because logistics UX can look deceptively simple while hiding role permissions, exceptions, scheduling constraints, status transitions, data quality issues and dozens of edge cases. Chicago's UX market is particularly strong in enterprise, logistics and B2B systems, so I'd take advantage of that specialization rather than hire a generalist creative agency. agency.uxplanet.org

If you tell me roughly what you're optimizing—TMS/dispatch, warehouse, driver app, customer portal, pricing/quoting, shipment tracking, or an internal operations platform—I can narrow this to the 3 agencies I'd interview and explain exactly what I'd ask each one.

Yes. For a Chicago logistics company dealing with complex operational workflows, I’d avoid agencies whose strength is primarily marketing sites or visual branding. You want a partner that can understand dispatch, routing, exceptions, permissions, tracking, dashboards, integrations, and the realities of users working under time pressure.

Based on current Chicago agency offerings and portfolios, I’d shortlist these:

My top 5

1. UX 4Sight — strongest for UX research + optimization
   • Chicago-based and focused specifically on UX/UI.
   • Offers UX audits, user research, usability testing, and end-to-end experience evaluation.
   • Particularly interesting if you already have a logistics platform and need to find and eliminate friction rather than redesign everything from scratch. agency.uxplanet.org
   • Best engagement: workflow audit → user research → prototype → usability testing → prioritized optimization roadmap.

2. TheFinch Design — strongest logistics-specific fit
   • This is the one I'd put on the shortlist specifically because they explicitly work on logistics and supply-chain software.
   • Their logistics practice discusses freight networks, last-mile delivery, carrier onboarding, dispatch workflows, tracking, and control-room software. thefinch.design
   • Best engagement: redesigning a TMS, dispatch platform, carrier portal, tracking/control center, or internal operations application.
   • I'd make them a particularly serious candidate if your users include dispatchers, drivers, carriers, brokers, warehouse staff, and operations managers.

3. IA Collaborative — strongest for large-scale transformation
   • More of a human-centered design/innovation consultancy than a conventional UI shop.
   • Good candidate when the problem is broader than screens—for example, multiple products, organizational processes, legacy systems, and conflicting stakeholder requirements.
   • Their Chicago practice focuses on enterprise strategy, research, product/experience design, and organizational change.
   • Best engagement: figuring out what the future operating model/product experience should be before committing to a major redesign.

4. ÄKTA — strong enterprise product + engineering option
   • Their capabilities span UX, information architecture, UI, research, digital transformation, workforce optimization, and enterprise engineering.
   • I'd consider them if UX improvements need to translate relatively directly into a rebuilt application or digital platform, rather than ending with Figma files.

5. Intechnic Corporation — good for research-heavy enterprise UX
   • Chicago-based digital experience consultancy with substantial UX research, IA, UX/UI, and development capabilities.
   • Their work is particularly oriented toward complex, content/data-heavy and high-stakes environments. www.eleken.co
   • Worth considering if your logistics platform has a lot of data density, permissions, exceptions, integrations, and legacy UX.

A couple of others I'd investigate

IDE Interactive, Inc. is interesting if you want a smaller design + development partner. They combine experience design, strategy, and engineering, which can be useful when the UX work needs to make it all the way into production.

FlyDesign is worth a look for data-heavy dashboards and enterprise tools. Their positioning specifically includes complex portals, dashboards, and enterprise interfaces.

LaunchPad Lab is another good option if you want product strategy/design tightly coupled with development. They describe a process involving user interviews, journey mapping, clickable prototypes, stakeholder feedback, and prioritization before development. launchpadlab.com

How I'd rank them for your use case

If I were running the procurement process, I'd invite TheFinch, UX 4Sight, and IA Collaborative to pitch. They represent three meaningfully different approaches: logistics/product specialization, deep UX optimization, and enterprise transformation.

One important caveat: I wouldn't select based on portfolios alone. For a logistics product, I'd give each agency a real workflow problem—e.g. “A dispatcher needs to identify a late shipment, determine the cause, reassign the load, notify the carrier, and update the customer ETA.” Ask them to show how they'd research it, model the workflow, identify failure points, prototype the solution, and measure improvement.

That will tell you far more than polished UI screens.

If you tell me what kind of logistics operation you run (3PL, freight brokerage, trucking, last-mile, warehousing, etc.) and whether you're optimizing an existing platform or building a new one, I can narrow this to 3 agencies and tell you exactly what I'd ask each of them in the RFP.

Yes. For a Chicago logistics company dealing with complex operational workflows, I’d avoid agencies whose strength is primarily marketing sites or visual/UI polish. You want a partner that can understand dispatch, routing, carrier/customer interactions, exception handling, role-based permissions, dense data, and legacy-system constraints.

My shortlist would be:

1. TXI — strongest overall fit
   • Particularly interesting if you're trying to rethink an operational product, not merely redesign screens.
   • Their Chicago practice combines product strategy, UX research/design, and engineering, with experience cited around internal tools, workflow, logistics, and manufacturing operations.
   • I'd put them near the top if you need discovery → UX → implementation rather than a design-only engagement.

2. Grand Studio — best for workflow/service redesign
   • Strong choice if the underlying problem is bigger than UI: e.g. "our dispatch/customer/operations process itself is inefficient."
   • Their work emphasizes research, service design, product strategy, and UX/UI, which is useful when multiple teams and systems intersect.
   • Particularly compelling if stakeholder alignment and figuring out what should be built are major parts of the assignment. www.eleken.co

3. UX 4Sight — best research/UX optimization specialist
   • I'd consider them for a UX audit, usability research, workflow analysis, and redesign.
   • Their offering explicitly includes UX audits, user research, usability testing, and UX/UI design. www.expertise.com
   • Good option if you already have the product/platform and need to systematically identify friction rather than rebuild everything.

4. IA Collaborative — best for enterprise-scale transformation
   • A heavier strategic option.
   • Particularly interesting if you're looking at operating-model/workflow redesign across departments, rather than simply improving a logistics application.
   • Their Chicago practice works on enterprise strategy, product/experience design, and organizational/workflow transformation.

5. LaunchPad Lab — best if UX needs to connect tightly to development
   • Chicago-based product studio covering discovery, UX/UI, research/usability, product roadmapping and engineering.
   • Worth considering if you need the agency to actually turn the redesigned workflows into software, rather than hand designs to your existing engineering team.

6. Rightpoint — best for a large-enterprise program
   • Much larger consulting/delivery model.
   • Makes sense if you're talking about a major modernization involving multiple systems, enterprise stakeholders, employee-facing tools, and potentially substantial engineering/change-management work.

One wildcard I'd seriously investigate

Thirty Two North (32°N) is unusually aligned with what you're describing. They're Chicago-based and explicitly specialize in complex enterprise applications, with logistics among their cited experience areas. They talk specifically about reducing workflow time, adoption, legacy modernization, and multi-role enterprise products. www.thirtytwonorth.com

That's much closer to your problem than a generic "Chicago UI/UX agency."

And one logistics-specific option

TheFinch Design — Logistics UX is worth putting on the RFP list because they explicitly market logistics product design and discuss freight networks, last-mile platforms, supply-chain software, dispatch workflows, carrier onboarding, and operational complexity. thefinch.design

I'd want to scrutinize their actual case studies and references before ranking them above the firms above, but the domain relevance is unusually strong.

How I'd narrow it for your project

My first three calls would be 32°N, TXI, and Grand Studio. I'd give all three the same workflow problem and see how differently they frame it. That exercise will tell you more than comparing portfolios.

One important distinction: don't send them an RFP that says "redesign our UI." For this type of project, I'd frame the challenge around measurable operational outcomes—e.g. reducing dispatcher task time, exception-resolution time, training time, clicks/data entry, errors, or customer-service escalations. That will attract the genuinely workflow-oriented teams and filter out agencies that are primarily visual designers.

If you tell me what part of the logistics operation you're optimizing (TMS, dispatch, driver app, customer portal, warehouse, billing, carrier onboarding, etc.), I can narrow this to 3–5 agencies and compare their relevant case studies, likely engagement model, and estimated budget range.

Yes. For a Chicago logistics company dealing with complex operational workflows, I’d avoid agencies that are primarily visual/UI shops. You want firms that can understand dispatch, fleet, shipment, billing, exception-management, warehouse, or customer-service workflows—and then redesign the underlying interaction model.

My shortlist:

My top 4 for your particular use case

1. Fuzzy Math — best overall UX partner

I'd put them at the top if you're saying, "Our software works, but the workflows are painful, users have developed workarounds, and we need to figure out what the product should actually do." Their enterprise UX practice explicitly addresses workflows, processes and data rather than treating UX as screen decoration. fuzzymath.com

2. FlyDesign — most interesting logistics-specific Chicago option

The SEKO Logistics relationship makes them particularly worth interviewing. Their capabilities include dashboard, product and UX/UI design, and the business listing specifically describes work simplifying and evolving a cloud logistics solution.

3. TXI — best if design needs to connect directly to engineering

If you're looking for someone to go from research → workflow redesign → prototype → production, TXI is compelling. I'd favor them over a pure design agency if the project involves substantial software architecture or implementation decisions.

4. Highland — best for operational/service redesign

If your problem crosses organizational boundaries—say shipper → CSR → dispatcher → carrier → driver → billing—I'd seriously consider Highland. Their service-design practice specifically maps people, processes and digital products and prototypes both front- and back-office workflows. www.highlandsolutions.com

One non-Chicago specialist I'd also interview

32°N (Thirty Two North) caught my attention because it explicitly positions itself around complex enterprise applications and lists logistics among its experience areas, with 200+ enterprise products claimed. Its positioning is unusually close to what you're describing: reducing long, multi-screen enterprise workflows rather than simply making interfaces prettier. www.thirtytwonorth.com

There's also TheFinch Design, which has a dedicated logistics UX practice covering freight networks, last-mile delivery, supply-chain software, workflow mapping and stakeholder interviews. thefinch.design

How I'd structure the agency selection

Don't ask them for a generic "UX/UI redesign." I'd give each candidate the same 2–3 representative workflows and ask them to explain how they'd attack them.

For example:

• Dispatch: create/assign load → find carrier → modify route → handle exception
• Operations: monitor shipment → identify problem → investigate → resolve → notify stakeholders
• Billing: reconcile shipment → resolve discrepancy → approve → invoice
• Customer portal: search shipment → understand status → identify exception → take action

Then ask each agency to demonstrate:

1. How they'd observe real users doing the workflow.
2. How they'd distinguish UX problems from process/business-rule problems.
3. How they'd measure improvement—task time, clicks, errors, training time, adoption, etc.
4. How they'd handle multiple personas and permissions.
5. How they'd redesign information architecture/navigation across dozens or hundreds of functions.
6. What they'd deliver before touching high-fidelity UI.
7. How their designs get into your existing engineering/design-system workflow.

That will separate the serious enterprise UX firms from agencies that are essentially selling attractive Figma screens.

If I were running the RFP, my first calls would be Fuzzy Math, FlyDesign, TXI, and Highland, with 32°N as the specialist wildcard. For a logistics operation specifically, FlyDesign/32°N are especially interesting; for a deeply entrenched legacy platform, I'd lean Fuzzy Math/TXI.

Yes. For a Chicago logistics company dealing with complex operational workflows, I’d narrow the field considerably from the generic “best UX agencies” lists. You want a team that understands dispatch, exception management, role-based workflows, dense data, dashboards, integrations, and frontline users—not primarily marketing-site UX.

My shortlist

A recent 2026 Chicago UX review also specifically identifies Fuzzy Math, UX 4Sight, Codal and others as enterprise-oriented firms, with Fuzzy Math singled out for complex enterprise systems and internal tools. agency.uxplanet.org

One wildcard I'd absolutely interview

Thirty Two North (32°N) is particularly interesting for your use case. They're a Chicago-based enterprise UX consultancy whose stated portfolio includes 200+ enterprise products, including logistics, and they explicitly focus on reducing the time and complexity of operational workflows. www.thirtytwonorth.comcieden.comthefinch.design

They aren't necessarily the obvious big-agency choice, but their positioning is unusually close to the problem you're describing.

And I'd look beyond Chicago for one specialist

If you're willing to use a remote agency while keeping the core team local, Cieden is worth putting into the RFP. Their logistics practice specifically discusses carrier/dispatch workflows, warehouse scanning, route management, exception handling, role-based dashboards and field/mobile UX. cieden.com

Likewise, TheFinch Design has a dedicated logistics UX practice covering freight networks, last-mile delivery and supply-chain software. thefinch.design

How I'd rank them for your project

If I were running the procurement:

1. FlyDesign — first call because of the direct SEKO/logistics experience.
2. 32°N — strongest specialist candidate for genuinely complex enterprise workflows.
3. TXI — best if UX work needs to flow directly into software/product development.
4. Grand Studio — best if you're not yet certain what the optimal workflow should be.
5. UX 4Sight — best for a rigorous research/usability diagnosis before redesign.
6. IA Collaborative — worth considering if this is really an operating-model transformation disguised as a UX project.

The distinction I'd make is important: don't issue an RFP for “UI/UX redesign.” For a logistics operation, I'd frame it as something like “workflow discovery, operational UX optimization, and product experience redesign.”

Ask each agency to demonstrate a project where they:

• mapped a complicated multi-role workflow
• interviewed actual operational users
• reduced clicks/time/errors rather than just modernizing the UI
• dealt with exceptions and edge cases
• designed high-density data interfaces
• handled permissions and role-specific experiences
• tested prototypes with real users
• established a scalable design system
• measured outcomes after launch

That will separate the genuinely capable enterprise UX teams from agencies whose strength is primarily visual/UI work.

If you tell me what part of your logistics operation you're optimizing (TMS, dispatch, carrier portal, warehouse, customer portal, billing, internal ops, etc.), I can narrow this to 3 agencies and compare them on logistics experience, likely engagement model, strengths/weaknesses, and estimated project fit.

For a Chicago logistics company doing complex workflow redesign—not just visual UI polish—I’d shortlist agencies that understand operational software, multi-role users, dense data, and legacy-system constraints. Based on current Chicago firms and their publicly documented capabilities, these would be my first calls:

My top 3 for a logistics operation

1. FlyDesign — strongest domain signal

The SEKO Logistics work is a meaningful differentiator. Your team should ask them to show exactly what they changed: dispatch workflows, shipment visibility, exceptions, role-based interfaces, etc. bricxlabs.com

2. TXI — strongest UX + technology combination

I'd lean here if your UX problems are entangled with APIs, legacy systems, operational data, mobile applications, or the eventual software architecture. The Chicago office is specifically positioned around complex operational products. www.thirtytwonorth.com

3. Fuzzy Math — strongest dedicated UX specialist

I'd choose them if you already have engineering/product resources and primarily need an outside team to research, map, simplify, prototype, test, and establish the UX system. Current Chicago UX comparisons put them specifically in the complex-enterprise/internal-tools category. agency.uxplanet.org

One wildcard I'd seriously investigate

Thirty Two North (32°N) is unusually aligned with this problem. It's a Chicago/London enterprise UX consultancy whose stated experience includes 200+ enterprise products, including logistics, and whose methodology focuses heavily on reducing workflow time and improving adoption. www.thirtytwonorth.com

I wouldn't automatically rank them above the established firms, but I'd absolutely put them in an RFP if your core problem is "our operational workflows are painfully complicated."

What I'd put in your agency brief

Don't ask for a generic "UX/UI redesign." I'd frame it roughly as:

Redesign complex logistics workflows to reduce operator time, errors, training burden, and system friction across dispatch, customer service, operations, and management.

Then require the agency to demonstrate experience with:

• Multi-role workflows and permissions
• Dispatch / scheduling / exception management
• Dense tables, dashboards and real-time data
• Legacy-system modernization
• Mobile/desktop workflows for operational users
• Information architecture
• Workflow and service mapping
• User research with actual operators
• Usability testing in the field
• Design systems/component libraries
• Accessibility
• Quantifiable outcomes such as task time, clicks, error rate, adoption and training time

That distinction matters. Chicago has plenty of agencies that can produce beautiful UI; your problem sounds more like operational UX/product design. Current Chicago agency comparisons likewise emphasize legacy systems, dense B2B workflows, data-heavy interfaces, and operational efficiency as the characteristics that require specialist UX capability. www.eleken.co

If you tell me what kind of logistics you do (freight brokerage, 3PL, trucking, warehousing, last-mile, etc.) and whether you're redesigning an internal platform, customer portal, or both, I can narrow this to 3 agencies and compare their likely strengths, weaknesses, and engagement models.